David & the staff at elite: The months have passed, and the seasons have rolled by, and it’s hard to believe how beautiful our yard looks all the time. Our sloping, crumbling landscape has been transformed into an enjoyable space where we can relax and entertain. As you know, we ‘discovered’ you off your website LandOfElite.com. At first glance, it’s hard to believe everything that you claim can be true. “Beyond Expectation℠” is a catchy slogan but in reality I did not think that was possible. After all, expectations in these jobs are high. I’m happy to say it was not an idle boast by you…
Dear David, I am writing this mail to try to sum up in words our experiences the past 1½ years as well as to thank you for an incredible result with our landscaping projects. To be honest, I did not know a thing about you when we met for the first time. My wife Jeanette found your web site to be well constructed, and we decide to have a visit to get to know you. We had been scarred by many bad experiences with contractors over the past 8 years, and were initially very skeptical on any promises that were made. To be honest, I was at first amused at your declaration of going, “beyond our expectations” in whatever project we would pursue. I had heard it all before. By the end of the first meeting, however, I knew that you offered something different. I sensed right away that you had 3 qualities that were just lacking in all the other contractors we have dealt with in the past: Creativity, Honesty, and Professionalism. Your plans for our pool area and the areas around our house were truly beyond what we ever imagined. You were very upfront about the cost – even to the point of undercharging us when the material bill for our decorative stone was higher than expected. In addition, you and your staff were always a pleasure deal with on every level. Although these three qualities are rare for the contracting business in general, your true differentiator is your care for your customers. We never had to worry about getting a run-around story from you. You were always frank, polite, and proactive. We knew you truly wanted our job to exceed our expectations, and our daily interaction with you and your team proved that. We not only appreciate you going “above and beyond” with the final result, but also in working tremendous long hours in excruciating heat to finish our job before the big party we had planned for months. There are many individual cases where we were amazed at your follow-up, but one that really sticks out in our mind. On July 4th weekend, we woke up to no water in our house. Not knowing who to turn to in this desperate situation we called you. Within an hour on a holiday you were at our house and quickly found the problem that was totally unrelated to the work you were doing. My wife and I were both blown away at this – and recognized how truly lucky we were to have found you. We would be pleased to serve as a reference for you in any capacity. Although we do not have pictures of our site that truly capture the feel of your work, please feel free to bring prospects over for a look. The results are amazing – it is exactly what we were looking for, and has become the showcase of our home. We look forward to working with you on future creative projects. Kind regards,
Dear David and Staff at ELITE Landscaping, We would like to thank you for the magnificent job you have done with our pool and landscaping. You have transformed our backyard into a paradise retreat. It has made entertaining so enjoyable. Our friends and family are blown away at the work you have done. The design and originality of the pool is amazing with the inclusion of the waterfall off of the existing wall was ingenious. We couldn’t be happier with the outcome of this major renovation. We appreciate the attention and speed at getting the pool completed in time for us to enjoy it this summer. People that first see this space can not believe we just had it done. It comes together so well, you think it has been here for sometime. We also enjoyed dealing with your staff. They were very friendly and attentive to our needs. Your immediate response to our calls was also appreciated and we would recommend you to others in the future. Sincerely,
We have been so delighted with the landscaping work you have done for us in the past and the latest project, our new deck, has proven yet again that you are a true artist. You, with the help of your talented team, have created just the right design for our somewhat awkward and difficult space. Your work consistently exceeds our expectations and we are pleased with the customer service we have received.
Dear David & all Elite colleagues, My apology for not writing this note of great appreciation earlier… for our amazingly beautiful pool, our dramatically enhanced backyard, & our new summer lifestyle you’ve made happen for us! My goal is to keep this note short but fully describe my overwhelming satisfaction & outright glee with the pool, process, & your complete and professional delivery across the board! The pool itself — beyond description & any expectation….The Elite Landscaping Client Testimonialentire process was timely, efficient, & very user friendly. You initially described the design — building — landscaping as “turnkey” & indeed it was. No one can believe you did it all! Everyone on the Elite team was elite… …David — I have rarely had the opportunity to work with such a consummate professional. Of course, you delivered what you promised, & in an extremely well communicated, well coordinated, efficient way. That in itself is grounds for high praise. But it is the “extra” steps you take as a part of your business that make it special. You took true ownership of the project from start to finish…. Elite Landscaping Client Testimonial As you can tell, my satisfaction & happiness with our Elite pool & Elite process is enormous! It would be my sincere pleasure to speak with anyone who is considering working with you & the fabulous Elite group. Thanks again!
We just wanted to drop a line to let you all know how pleased we are with the work you performed at our house. The patios and landscaping are beautiful the spa has been a hit from the day you said we could use it. I don’t think that a day has gone by where it has not been used. Our children and their friends are enjoying it as much as Sherry and me. I would also like to thank every person who was involved in the project as they all were very professional and courteous. I can not remember when I have seen a crew arrive at the job site and work from the time they arrived until the time thy left each day. A great bunch of guys. Once again. We want to thank everyone ror a great job. Should we have future projects you will be hearing from us.
Installing the spa with Elite was by far the easiest and most rewarding project ‘we have done around the house. The landscape design and materials are all top notch. That said the stand out element without doubt is your people. Every person was professional and courtesy and met all our needs. We are enjoying the spa and all is going well. The kids, back from college for winter break, were very pleased to find the spa was up and running. Our house was a popular destination for many of their friends. you and the team went beyond our expectations. Thank You Elite.
“I wanted to take a moment and write to you to tell you how much I appreciate everything you did for my family and me. I don’t know how I could ever thank you for all you and your guys did for me. You were with me all the way explaining everything in every step. Your guys were so polite and if I had any question for them they also walked me through the explanation. You have a great staff and I will recommend you to anyone and everyone n thank you again for all of your help.”
Thank you so much ELITE for all that you’ve done for us the past 3-4 years. You helped us out with our numerous problems which are greatly appreciated. Thanks for all your help in the past and for always being honest with us.
At this point, we have met with a few different landscape architects and design firms and we have been the most impressed with you. We wanted to thank you as we are very excited about the prospects you outlined today and look forward to hopefully working with you to develop a pool for our yard.